TECHNICAL SERVICE MANAGER
DAIKIN COMFORT TECHNOLOGIES DIST INC - Edison, NJ
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Job Description Job Description May include: Provide support for dealers/contractors to resolve technical issuesEarly Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changesField Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on success of Corrective ActionsConduct Installation and Tech Support Training; focus on targeted dealers with high failure ratesProduce training materials for sessionsProduce materials and conduct installation and service training sessions Responsible for a high quality, cost-efficient and on time service operation (internal and external)Ensure the availability and quality of communications with our customers Manage service technician team and coordinate their training and suggestions for improvements and ideas with other divisions of the company Ensure that the team is working within the right process, keep the processes up to date, improve process efficiency, and the training and execution of all related processesParticipate in additional projects/activities to support ongoing business needsNature & Scope: Works within knowledgeProvides guidance to internal and external customersKnowledge & Skills: Formal Product Training - effectively train / educate customers on our productsStrong HVAC technical knowledge, operating systems, mechanical and electrical abilityExcellent customer service, relationship management and interpersonal skillsProficiency in MS Outlook, Word, Excel, and PowerPointMust have excellent communication skills both written and verbal and HVAC technical acumenHigh level of attention to detail and problem-solving skillsExcellent organizational, time management and project management skills Ability to apply good judgement, strong work ethics and integrity on the jobHighly self-motivated and directed with the ability to work in a fast-moving environment Experience: 5+ yearsEducation: High School Diploma or GED equivalentHVAC training/certification requiredPhysical Requirements/Work Environment: Must be able to perform essential responsibilities with or without reasonable accommodationsTravel is required - up to 30%Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Created: 2024-05-04