Customer Support Specialist
LHH - Farmingdale, NY
Apply NowJob Description
Job Title: Temporary to Permanent Customer Support SpecialistLocation: Farmingdale, NYHours: Full-time, Onsite, Monday-Friday, 8:30 AM - 5:00 PMHourly Rate: $25-28 (Based on Experience)Job Description:We are seeking a dynamic and experienced Customer Support Specialist to join our team on a temporary to permanent basis. This position is located in Farmingdale, NY, and offers the opportunity for growth and stability within our company. The ideal candidate will have 2-3 years of experience in a similar role, excellent communication skills, and the ability to thrive in a fast-paced, high-volume environment.Responsibilities:- Provide exceptional customer support via chat, email, and phone channels.- Process and enter customer orders accurately and efficiently.- Handle customer inquiries, issues, and complaints with professionalism and empathy.- Collaborate with internal teams to resolve customer concerns and escalate complex issues as needed.- Maintain a thorough understanding of our products, services, and policies to effectively assist customers.- Adapt to changes in processes, procedures, and technology to improve customer service delivery.- Meet or exceed performance targets for customer satisfaction, response time, and resolution.Requirements:- 2-3 years of experience in a customer support role, preferably in a similar industry.- Proficiency in order entry and processing.- Strong written and verbal communication skills.- Ability to multitask and prioritize tasks in a fast-paced environment.- Excellent problem-solving skills and attention to detail.- Bilingual in Spanish preferred, but not required.- Flexibility to work full-time hours onsite in Farmingdale, NY.- Positive attitude and willingness to learn and grow within the company.If you are a dedicated and customer-focused individual with the required experience and skills, we encourage you to apply for this exciting opportunity. Join our team and become a valued member of our growing companyPay Details: $25.00 to $28.00 per hourSearch managed by: Clare Rant Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Created: 2024-04-20