Automotive Service Advisor
Millennium Chevrolet - Hempstead, NY
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Job Description Job DescriptionAre you an experienced mechanic with a penchant for customer service? Then we want you to join our dealership team as an Automotive Service Advisor. In this position, you are the liaison between our clients and our automotive services department. When a customer comes in to get their car serviced, you are the first person they talk to, so strong communication skills and a friendly demeanor are crucial. Your job is to listen to their concerns about their vehicle, determine what services they need, and work with our mechanics to create a service plan and price estimate. You also need to have a thorough understanding of automotive maintenance and auto repair, including how to research warranty coverage. A vocational certificate in a relevant field or ASE certification is a plus. Automotive Service Advisor Duties and Responsibilitiesâ— Answer any questions customers have about our servicesâ— Perform the initial inspection to aide the mechanicsâ— Provide cost estimates and lists of necessary servicesâ— Work with customers to prioritize repairsâ— Keep the customers updated on the status of their vehiclesâ— Follow up with customers on upcoming maintenanceâ— Document all services that were approved or declined Automotive Service Advisor Requirements and Qualificationsâ— Vocational certificate in auto repair or a similar field or ASE certification (preferred)â— Thorough mechanical knowledgeâ— Experience with auto repair and maintenanceâ— Strong sales and customer service skillsâ— Basic computer proficiency
Created: 2024-05-04