Customer Service- Technical
LHH - Mahwah, NJ
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Client in Mahwah seeking a Technical Customer Service Representative.MUST BE FAMILIAR WITH THE AUTO INDUSTRYContract to HireAFTER training (4-6 weeks) will be a Hybrid schedule (2 days in office)Pay- $19-$21 depending on experience.Hours 8:30-5What they are looking for:Essential Duties and Responsibilities:The role of the Customer Service Representative reports directly to the Call Center Supervisor, Technical.The main purpose of this role is to provide technical support for personnel on all technical related queries related to parts.Responsibilities: Receive and respond to incoming calls and emails regarding technical application queries both internally and externallyReceive and respond to incoming calls and emails regarding Made to Order (MTO) parts issues and ETAs in conjunction with the Special Order team.Oversee the day-to-day processing of and completion of all Product Inspection Requests for the North American market, following up with warehouses to conclusion and to retailer with resolutionMonitor new parts to market and verify applicabilityMaintain reports as required on a daily, weekly, and monthly basisLog all customer queries using current call logging systemIf interested, please submit your resume A.S.A.P.Pay Details: $19.00 to $21.00 per hourSearch managed by: Tracy Galarza Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Created: 2024-04-20