Client Services Associate
LHH - Mineola, NY
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LHH Recruitment Solutions is seeking a Client Services Associate for a great opportunity in Nassau County on Long Island. This is a temp to perm opportunity. Schedule is fully in office during the contract period, with opportunity to work remotely if converted to permanent employment status.Responsibilities:Answer incoming customer calls promptly and professionally.Listen actively to customer concerns, troubleshoot technical issues, and provide effective solutions.Provide step-by-step guidance to customers on problem resolution.Collaborate with other teams or escalate issues when necessary.Navigate and update customer information within the CRM system.Document all customer interactions and solutions accurately.Update ticket statuses and resolutions in a timely manner.Qualifications: Proven experience in customer service and support roles.Familiarity with CRM systems and ticketing software.Ability to adapt to evolving product features and updates.Patience and empathy when dealing with customer concerns.Ability to multitask, as well as prioritize as needed.Hours: 8:00am-5:00pmMonday through FridayWorksite Type: Onsite/HybridEmployment Type: Contract to HireAt LHH Recruitment Solutions, our colleagues specialize in eight different practice areas including Human Resources. Connect with a recruitment specialist today by submitting your resume via the Apply button. Pay Details: $22.00 to $25.00 per hourSearch managed by: Coral Dunn Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Created: 2024-04-20