Production Support Specialist
MetroPlus Health Plan - New York City, NY
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About NYC Health + HospitalsMetroPlus Health Plan provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus'' network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. Position Overview Assess systems with a highly analytical approach, along with a problem-solving ability to determine, recommend and implement solutions regarding systems, databases and process efficiencies. Perform a variety of routine technical and administrative tasks accurately and timely.Job DescriptionRun customized queries and data extracts via PowerSTEPP/AS400 and Access DatabaseAbility to analyze and troubleshoot Production issues in and Microsoft Excel including Microsoft Access and iSeries/AS400. Perform all applicable QA on every production job processed.Analyze data in which the information will be presented, distributed, and accessed.Create and maintain customized queries, batch scripts and data extracts as required.Work with Operational areas to achieve mutual data and technical needs. Adhere to mandated response times as outlined in the MetroPlus policies and procedures. Interact with Production staff, vendors, IT developers and MetroPlus business areas to troubleshoot and correct system/data problems.Provide recommendations to supervisor to improve system/application performance.Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.Ensure the quality of the processes meet the specifications and requirements.Maintain up to date documentation on parameters for successful execution of these production processes.Maintain up to date operation status logs and data repositories related to Production QA;Implement vendor board/off-boarding Monitor Secure File TransfersMinimum QualificationsA Baccalaureate Degree from an accredited college or university; and Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applicationsPrevious healthcare related work setting is preferableKnowledge and understanding of HIPAAKnowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, IT applications, systems analysis methodology, data management and retrieval techniques; or a satisfactory equivalent combination of training, education, and experience.
Created: 2021-11-29