CONFERENCE COORDINATOR
Compass Group - New York City, NY
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CONFERENCE COORDINATORClick Here to Apply OnlineJob Description Flik Hospitality Group Salary: $26.50 / hour What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish. Job Summary The Connections team manages collaborative, meeting, and event space in twelve markets across the United States. Our customers are Wells Fargo Team Members, contract staff, and nonprofit organizations. Key Responsibilities:Manages and books reservation requests; maintains room schedules through reservation systemResponsible for responding and processing all incoming CPGA requests specific to their Connections siteProvides consultative event coordination services to customers as requiredResponsible for room setups; assuring room configurations are correctPerforms set-up and clean-up for beverage/catering service as neededProvides customers with facility, building, and room access utilizing EPAR online toolMaintains daily/weekly schedule boards and/or digital signage displaysEducates customers on direct access resources (i.e. Space Finder, EPAR, approved caterers, etc.)Processes WANDA requests on behalf of customers requiring PC lab reservationsReceives shipped materials; serves as point of contact for stored materials; ensures materials are delivered to the meeting room as designatedIdentifies and reports onsite building repairs; completes work orders and submits in timely mannerResponsible for compilation and sending of customer surveys using designated IMS online toolDevelops and maintains working relationships with Connections vendors (i.e. on-site security, porters, in-house caterers where applicable, etc.)Delivers consistent customer interactions across Connections locations through implementing uniform terminology, consistent email templates and standardized workflow processesReviews monthly operational metrics, actively identify and share opportunities to increase utilization, raise Customer Service scores, lower cancellation rates and unfilled requestsDrive community and customer events to Connections spacesBuild Connections business and increase space utilization by understanding local Line of Business drivers and needs; build relationships with key WF partnersMay lead, manage or provide subject matter expertise for projects and initiativesOversight of all incoming CPGA customer requestsResponsible for allocating site specific requests to requested location sub-folders to be processed by onsite Connections teamResponsible for answering Connections direct dial contact number in a timely manner; directs calls to appropriate site as neededManages customer request emails sent to Connections shared mailboxModifies reservations as needed and/or requested by Connections customers Preferred Qualifications:2+ years in project management and coordination experienceOutstanding customer service skillsSuperior verbal and written communication skillsHighly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)Experience working in technical/audiovisual environmentAbility to work independently, prioritize effectively and make decisions when faced with ambiguityAbility to adapt quickly to change and maintain a flexible approach when providing customer supportAble to remain mobile for extended periods during work dayAble to work a flexible schedule to include evening and weekend hoursMust be able to lift 50 poundsWork experience with reservation software platformsCatering or other food service-related experienceCommunications, Event Planning or Hospitality backgroundApply to Flik todayFlik is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Flik maintains a drug-free workplace.Associates at Flik Hospitality are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:1262339Flik Hospitality GroupJEANNE M LANE[[req_classification]]
Created: 2024-05-04