Client Experience & Solutions Lead
BNY Mellon - New York City, NY
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Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the u201cbank of banksu201d - 97% of the worldu2019s top banks work with us as we lead and serve our customers into the new era of digital. With over 239 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, weu2019re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. Weu2019re seeking a team member for the role of Product Manager to join our Digital Assets Business this role, youu2019ll make an impact through: Identifying our clientsu2019 needs and working to define, document, and create digital asset, distributed ledger, and smart contract-based solutions to ultimately improve their experience with BNY Mellonu2019s products and services Synthesizing and communicating technical information in digestible formatsu200b that articulate a clear message to internal and external stakeholders Obtaining data from multiple sources (e.g., market research, customer feedback, regulatory guidance) to make qualitative and quantitative recommendations that inform our product roadmap and commercial decision making Develop commercial models to inform product roadmap and associated business KPIs Define and implement go to market strategy, including client-facing collateral, thought leadership, internal and external approvals Utilizing design thinking frameworks to lead and facilitate workshops to understand client needs, developing a compelling solution and business case and map client journeys Partnering with cross-functional teams to develop, maintain, and enhance internal and external stakeholder relationshipsu200b, always operating with a consensus-building mindsetu200b Engaging with clients across the spectrum of size, domicile, and segment to develop digital asset, distributed ledger, and smart contract-based solutions with our Platform and Engineering teammates Flexing your strong project and program management skills to drive execution of priority, high-touch initiatives Prioritizing and evangelizing a client-centric, digital mindset with cross-functional partners across engineering, sales, relationship management, legal, compliance, operations and other internal teams Understanding, assessing, and applying product risks (including operational, financial, reputational, and regulatory) as implicit requirements to defining product roadmap At BNY Mellon, our inclusive culture speaks for itself. Hereu2019s a few of our awards: Fortune Worldu2019s Most Admired Companies & Top 20 for Diversity and Inclusion Bloombergu2019s Gender Equality Index (GEI) Human Rights Campaign Foundation, 100% score Corporate Equality Index Best Places to Work for Disability Inclusion, Disability: IN u2013 100% score 100 Best Workplaces for Innovators, Fast Company CDPu2019s Climate Change u2018A Listu2019To be successful in this role, weu2019re seeking: Individuals with a learneru2019s mindset and energetic approach to solution development and design Creative, open-minded, and curious team players with 5-7 years of professional experience in the financial services industry Graduates of bacheloru2019s degree programs in business, related discipline, or equivalent work experience Client-centrists with deep capital markets and financial services domain expertise across pre-trade, trade, and post-trade products u200b(and digital asset domain experience preferred) Adaptability to highly dynamic and collaborative work environmentu200bs Experience managing components of the end-to-end product development lifecycle Qualifications:Qualifications: 5-7 years of total work experience with at least 0-1 years in management preferred. Project Management experience preferred. Project Management Professional (PMP) certification and/or Prince2 certification is preferred.BNY Mellon assesses market data to ensure a competitive package for our employees. The base salary for this position is expected to be between 85,000 and 175,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team u2013 one that is representative and inclusive of the diverse talent, clients and communities we work with and serve u2013 and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.', 'id_locale': '50566-en
Created: 2024-04-20