Customer Experience Specialist
LHH - New York City, NY
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Customer Experience Specialist LHH Recruitment Solutions is currently seeking a Customer Experience Specialist with 2 years of experience in a similar role. This is a great in contract opportunity located in Manhattan, New York for candidates in the customer service industry. Responsibilities:Serve as the primary point of contact for assigned client accounts, addressing inquiries, resolving issues, and providing timely updates on account status.Build and maintain strong relationships with clients through regular communication via phone, email, and other channels.Coordinate order processing from receipt to fulfillment, ensuring accuracy and timely delivery of products or services.Monitor order status, tracking shipments, and addressing any delays or discrepancies to ensure customer satisfaction.Maintain accurate and up-to-date client account information, including contact details, order history, and preferences.Process account changes, updates, and cancellations as requested by clients, following established procedures and vestigate and resolve customer complaints, billing inquiries, and service issues promptly and effectively, escalating complex issues to appropriate departments or management as needed.Collaborate with internal teams, including sales, logistics, and finance, to ensure seamless coordination and execution of customer orders and requests.Qualifications:Proficient with Microsoft ExcelExperience:1-2 years of experience in Customer/Account Coordinator role, or similar role Worksite: OnsiteEmployment Type: Contract, Full TimeSalary: $24-27/hr Pay Details: $24.00 to $27.00 per hourSearch managed by: Patrick Garron Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Created: 2024-04-20