Student Account Representative
Touro University - New York City, NY
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Oversees customer service, payment, and collection activities of student accounts.Reviews credit and debit reports as necessary.Review and clear pending accounts and contact students by phone when necessary; clear accounts for registration.Make necessary adjustments to student accountsPrepare and notify Financial Aid office regarding adjustments needed to student accounts.Counsel students and parents on the various tuition payment options availableFollow-up to ensure timely payments.Calculate refunds owed to students in accordance with the College's and U.S. Department of Education's regulations; submits voucher for refunds for timely payment.Work closely with the Office of Financial Aid and is familiar with financial aid regulationsMail out past due notices to students.Answer phone and email messages.Support Help Desk inquiries.Education/ ExperienceBachelor of Arts in Accounting required.Knowledge/ Skills/ AbilitiesDemonstrated proficiency in communication (written and verbal) requiredFamiliarity in online learning platforms including Banner, Canvas, Blackboard, & Adobe Connect preferredStrong attention to details requiredCustomer service and team orientated requiredA high degree of interpersonal competency: professionalism, diplomacy, judgement and discretion requiredOverall business acumen, ethical decision making, and relationship management skill requiredExceptional analytical, problem solving skills, collaboration, and matrix management skills requiredTravelSome travel USD $41,984.00/Yr.USD $33,587.00/Yr.
Created: 2024-04-20