Customer Service Leather Shoe & Handbag Repair Company
Shoe Service Plus Inc - New York City, NY
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Job Description Job DescriptionREAD THE FULL AD CAREFULLY. MAKE SURE YOU ARE THE RIGHT CANDIDATE IF APPLYING. Customer Service (Leather Shoe & Handbag Repair Company)Full-Time Job (Weekdays and Weekends)40 hours + Overtime10% commission on leather care product sales in-store Find out about our company on our website: Spa® is seeking an experienced Full-Time Luxury Retail Customer Service Representative for one of our boutiques located in Manhattan. We provide shoe, handbag, and garment repair, alterations, and cleaning services. We have a passion for client services and fashion. Our customer reps play a crucial role in consistently providing a superior level of service to our clients while increasing client conversion and retention, driving business revenue, and inspiring customer loyalty. Working at Leather Spa® is like being part of a large, dynamic, and inspiring fashion family. We value dedication, hard work, creativity, and innovation. Working as one big team is essential to our success. We are committed to providing the ultimate experience for our discerning clients seeking luxury accessory repair and care. Following responsibilities:Advise and assist customers with their leather repair and care needs in person or over the phoneProvide hands-on technical support for the repairing of luxury leather productsEnter repair work orders into POS and online systemsAssist customers with service, work estimates, or existing work order questions Qualifications:Previous after-sales in shoe & handbag repair experience a plusApplicants with long-term plans to stay are preferred, as this job is technical and requires training and considerable investment from our staffExperience in leather/garment care or the luxury goods industry is a plusStrong attention to detail and inspectionMust be reliable, get to work on time, and be able to work your shiftMust be able to lift boxes over 25 poundsKnowledge of CRM software, Google G Suite, and/or other POS software a plus Find out more about our company on our website:We currently do not offer benefits. Full-Time Job + 10% commission on retail product sales in-store.
Created: 2024-05-07