Customer Service Representative
Elite Partners LLC - Parsippany, NJ
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Job Description Job DescriptionWe are seeking a Customer Service Representative (opportunities to advance) to join ourecommerce team! You will be responsible for helping customers (mostly online) by providingproduct and service information and resolving technical issues. We work as a team and help eachother get the job done. Experience is preferred but we are willing to train the right person.Responsibilities:ï‚· Handle customer inquiries and complaintsï‚· Provide information about the products and servicesï‚· Process orders, update inventory and work with warehouse team for order processï‚· Use the Internet to research solutions and information to resolve issues and requestsï‚· Document and update customer records based on interactionsï‚· Develop and maintain a knowledge base of the evolving products and servicesï‚· Answer customer inquiries relating to product, existing online orders and warrantyservicesï‚· Initiate and implement corrective actions as needed"‹Qualifications:ï‚· Proficiency in Microsoft Officeï‚· Ability to work in team environmentï‚· Positive attitudeï‚· Highly reliableï‚· Personal drive to succeedï‚· Excellent verbal and written communication skillsHighly Desired:ï‚· Customer service experienceï‚· Internet savvyï‚· Warehouse experienceBenefits:ï‚· Salary ranges from 32-36K based on experienceï‚· Medical and dental Benefitsï‚· 401K and pension planï‚· Merit-based bonusesï‚· Paid holidays, vacations and sick time Company DescriptionElite Partners helps protect the things that people care about. We manufacture, sell and ship covers forcars, boats, jet skis, and other motor vehicles. For over 20 years we have been an innovator in ourindustry, and we are growing. Our warehouse is a vital part of our company, and we need to make sureit can keep up with the growth we are pany Description Elite Partners helps protect the things that people care about. We manufacture, sell and ship covers forrncars, boats, jet skis, and other motor vehicles. For over 20 years we have been an innovator in ourrnindustry, and we are growing. Our warehouse is a vital part of our company, and we need to make surernit can keep up with the growth we are experiencing.
Created: 2024-05-07