Service Representative
Berlitz - Princeton, NJ
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Assure maximum satisfaction of our internal and external customers by managing their expectations in order to achieve the objective of creating long-staying, loyal customers. Handle day-to-day Learning Center operations and perform administrative functions. This is an On-site position.ESSENTIAL DUTIES AND RESPONSIBILITIES:Customer Retention Activities from enrollment to renewalMaintain positive customer relations and ensure customer satisfactionConduct first lesson orientationsSchedule lessons for customers and instructorsEnsure optimal Language Center appearance Encourage customer re-enrollments.OperationsEnter and manage information in LCMS Process invoices and collect customer paymentsPrepare and reconcile payroll and other financial reportsManage material inventory.QUALIFICATIONS AND EXPERIENCE: Four-year degree or equivalent experienceCOMPETENCIES: Exceptional interpersonal and communication skillsProficiency in Microsoft applications (Word, Excel, PowerPoint, and Outlook)Positive performance rating for current/most recent performance appraisalSales and customer service experience highly desirableSecond language a plusText: (knowledge, skills (soft and hard) and abilities)SUPERVISORY RESPONSIBILITITES: Reports to: Service Delivery ManagerESSENTIAL PHYSICAL FUNCTIONS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk use hands to finger, handle or feel, reach with hands and arms and exerting up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Please note, the above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements. Other duties maybe assigned at Supervisor discretion.
Created: 2024-04-20