Customer Service
JOSEPH L BALKAN - Richmond Hill, NY
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Job Description Job Description Summary:Balkan Sewer and Water Main Service is NYC's largest house sewer and water service line contractor.Balkan also operates a comprehensive drain cleaning company. The Balkan Team has been incontinuous operation for over 65 years, and has a pristine reputation in the NYC plumbing industry. Tolearn more visit .Our vital and growing firm is searching for a skilled Customer Service Specialist / Dispatcher who will beresponsible for providing effective customer service for our internal and external customers by usingexcellent, in-depth knowledge of company services as well as communicating effectively with teammembers within the organization. The primary focus of this role is to ensure that field technicians areproductive and on-time to service appointments. The dispatcher is responsible for proactivelymonitoring technicians' work routes and communicating with technicians and the call center.Responsibilities:â— Schedule and route technicians, based on job requirements, skill sets, and availability using theDispatch system.â— Creating work orders, dispatching technicians, and communicating with customers.â— Accurate Salesforce data entry.â— Relay work orders, messages, and information to and from work crews, supervisors, andco-workers using telephones or computers.â— Prioritize work orders according to urgency and importance.Skills and Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform theEssential functions:â— Telephone Skillsâ— Documentation Skillsâ— Data Entry Skillsâ— Informing Othersâ— Listeningâ— Verbal and Written Communicationâ— Energy Levelâ— Multi-taskingâ— Dependabilityâ— Emotional Controlâ— Reporting SkillsRequirements:â— Proven experience as an account manager, customer service representative or relevant positionâ— Experience with high phone volumeâ— Outstanding organizational and multitasking abilitiesâ— Active listener with excellent communication skillsâ— Sound judgment and critical thinking; problem-solverâ— Ability to work independently and efficientlyâ— Self-motivated, detail-oriented and organizedâ— Ability to quickly adjust priorities and maintain productivityâ— Proficient in English (oral and written)â— Proficient in Spanish (oral and written), a plusâ— High School diploma
Created: 2024-05-07