BDC Service Representative
Competition Auto Group - Saint James, NY
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Job Description Job Description Description: Service BDC Representative At Competition BMW, we believe our associates are our greatest asset. If you are looking for a career with an extraordinary company, Competition BMW is the perfect career choice.In this role, you will handle inbound service calls and make outbound calls to our customers regarding the repair and servicing of their vehicles, scheduling service appointments, and notification of vehicle recalls and overdue service.What we Offer:Medical and Dental401K PlanGrowth opportunitiesPTO and Paid holidaysCareer Development Responsibilities: Make outbound and receive inbound customer calls and establish follows-up with service appointmentsRespond quickly to the internet, phone, and live chat inquiries using email, phone and live chat scripts and templatesUtilize dealership-specific service-related softwareMake schedule vehicle service appointments for customers and answer questions regarding vehicle service-related issuesBe friendly, professional, courteous, and efficient when working with all customers and employees Requirements:Previous roles based on strong customer service experienceDealership experience preferredMust have strong computer skills
Created: 2024-05-04