System Support Specialist, Senior
Dow Jones - Silver Spring, MD
Apply NowJob Description
Job Description: About us: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). About the Role The Dow Jones Print Business Operations Group's mission is to provide great service for our customers and great experiences for our people. You will work independently, providing support, maintenance and operation of electronic and electromechanical systems used to produce publications or products at multiple corporate locations. You will be based in White Oak, MD reporting to the Technology Service Manager. You Will: Support the integration of new technologies into the operations. Be a liaison for vendors during installation rearrangement and/or removal of equipment. Provide technical assistance, guidance, and training to staff and customers. Maintain corporate technology and publication quality standards. Implement the corporate technology direction. This includes desktop and server hardware, telephony, operating systems, middleware, messaging, and network architectures, electromechanical equipment. Respond to complex issues escalated by other support personnel. Provide project leadership, including analysis and evaluation of resource and delivery requirements with project estimates. Develop and maintain documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists. Develop and maintain training programs. Create and modify programs and scripts needed for support infrastructure. Plan and perform system software, application, and hardware upgrades. Provide hardware, software, application, and network support for servers. Be the technical lead for projects. Perform limited database administrator functions. Perform systems administrator functions. Establish / recommend policies on system use and services. Be accountable for the effectiveness, quality, and timeliness of trouble resolution, quality of service and implementation success, also services Tier 1 agreements. Work pro-actively to ensure high performance, high reliability, and rapid trouble resolution of the network(s) including hardware and software. Direct trouble resolution activities, coordinating with technical staff, vendors, and carriers. Notify management and clients of network/system troubles through a tiered notification and escalation process. Organize, conducts and documents post-mortems for severe system and network outages. Develop test and maintenance procedures and policies. Be a technical consultant during all phases of the planning, design, and implementation or operations process. You Have: 5 to 7 years experience supporting related technology systems. In-depth knowledge of applicable technology models. Hands-on knowledge of middleware integration and networking technologies. Hands-on knowledge of technology architectures and products . Hands-on knowledge of application performance tuning. Hands-on knowledge in programming and scripting. and of computer system hardware. In-depth knowledge of troubleshooting of network and data communications systems. In-depth knowledge of diagnostic hardware and software tools. Hands-on knowledge of desktop operating systems, applications and peripherals. In-depth knowledge of database theories. In-depth knowledge of data communications systems including satellite systems. Experience with prioritization and time management. Ability to communicate effectively, both written and oral. Working knowledge of project management processes and methodologies. Technical Degree or equivalent military training or related work experience. Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Medical, Dental and Vision Insurance Plans Education Benefits Paid Maternity and Paternity Leave Family Care Benefits Commuter Transit Program Subscription Discounts Employee Referral Program Learn more about all our US benefits #LI-Onsite Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put 'Reasonable Accommodation' in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: PRINT & ENT SVCS - PRINT SERVICES Job Category: IT, Telecom & Internet Union Status: Non-Union role Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view 'Find Jobs - Dow Jones.' Thank you. Req ID: 40606
Created: 2024-05-04