Subaru Service Advisor
Stohlman Subaru of Sterling - Sterling, VA
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Job Description Job Description Stohlman Automotive, Inc. is looking for talented, detail-oriented, and dedicated professionals to join our team.At Stohlman, we continually strive to provide an outstanding customer experience as well as a healthy workplace environment. We want our employees to be successful.If you are a hard-working, self-motivated individual with the ability to get along with others, we are looking for you.Stohlman Automotive, Inc. is a premier organization. We own and operate 3 innovative Dealership locations in Tysons Corner and Sterling, VA representing the Volkswagen and Subaru brands.Stohlman Subaru has been family-owned and operated for over 75 years. We are one of the leading Subaru retailers in the district in customer satisfaction and service volume.Please apply if you are looking to join a great team that will value your time, skillset and helps you grow!At Stohlman, we offer:• Competitive Compensation• 401K Plan with employer match• Affordable health, dental, vision, and disability insurance plans• Paid holidays, vacation, and sick leave• Employee discounts on vehicle sales, parts, and service.• Annual Longevity BonusResponsibilitiesOversee service orders and flow of the service drive. Ensure that customers receive prompt, courteous, and effective serviceTake ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledEnsure the daily inventory of technicians' time is consistently sold to service customersDistribute work between technicians efficientlyAnswer technical questions about vehicle problems, warranties, services, and repairsMaintain Customer Success Index at or above company standardsAssist in diagnosing vehicle problems; order parts and tools as necessaryReinforces company policies and adheres to company standardsEncourages compliance with applicable laws and regulationsQualificationsDealership/ Automotive experience preferredOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam-oriented and self-motivatedClean driving record and valid driver's licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Created: 2024-04-20