Technical Customer Service Manager
LHH - Warren, NJ
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Responsibilities:Serve as a Key Account Manager handling multiple blue-chip Fortune 500 customers in the automotive, lawn and garden, medical, aerospace and telecommunications industriesAct as the engineering liaison to coordinate with other departments to assure all aspects of the customer experience is handled flawlessly, including Quoting, Technical Support, Order Entry and Inventory PlanningResponsible for incoming technical product calls for orders, availability, quotes, pricing and technical inquiries.Process orders, forms, applications and requests.Work as a liaison between sales, manufacturing and shipping on a daily basis.Open and maintain customer accounts by recording account information, keeping records of customer interactions and running reportsRequirements:BA or BS Degree Preferred but not requiredManufacturing Engineering Major Highly PreferredBilingual Spanish a MUSTTechnical competencies for dealing with automotive mechanical partsExperience with fasteners or similar related products and industriesMinimum relative experience needed is 3 yearsAbility to work in a fast-paced environmentMust have excellent verbal and written communication skills to work closely with Inside and Outside Sales Team to assure 100% customer satisfactionAdvanced Proficiency needed in Large ERP or MESAdvanced Proficiency with MS Word, PowerPoint, ExcelPay Details: $75,000.00 to $85,000.00 per yearSearch managed by: Robert Park Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Created: 2024-04-20