Desktop Support II
Analysts - New York City, NY
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Analysts is looking for sharp candidates for a Contract to Hire - Desktop Support II role with a client in New York City. This is 100% onsite (WTC location) with this great company! Start date for this position will be January 3rd, 2022. Key AccountabilitiesEvaluate vendor packages and recommend best solution to meet business needs.Assemble, install, configure, inspect, maintain, and repair personal systems, printer equipment, and other peripheralsTroubleshoot network connections.Consult with clients'' area management regarding equipment problems or malfunctions.Perform root cause analysis and resolve frequently occurring problems; participates in evaluation and selection of new equipment and provides technical recommendation.Evaluate in-house and third-party applications and support their integration with Operating Systems.Resolve issues working in conjunction with vendors, as required.Develop and maintain instructional stall and configure software applicationsProvide required support to end users for setting up new/replacement of PC devicesWork with end users to troubleshoot any PC hardware and software issuesEngage end users in a professional, courteous manner with focus on fast issue resolution and excellent customer satisfactionProvide support to end users who require assistance with conference room collaboration toolsWipe devices and prepare them for lease returnProvide Level 2 Incident supportTrack and update incident tickets in Service now Education and Experience requirementsBachelor''s Degree and 3 or more years of experience in the Desktop Support area ORHigh School Diploma or Equivalent and 5 or more years of experience in the Desktop Support area PreferredStrong verbal and written communication skills Skills Functional/Technical SkillsComputer Operations - Intermediate experienceIT Standards Procedures & Policies - Intermediate experienceIT Systems Management - Intermediate experienceSystems Thinking - Intermediate experienceCommitment to ''internal client '' and focus on customer satisfactionSufficient written and verbal communication skills
Created: 2021-11-29