Applications Support Director - Digital
JPMorgan Chase - New York City, NY
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As an Applications Support Director at JPMorgan Chase, your love of technology will inspire a team of creative problem solvers to find new ways to manage and support our day-to-day business needs.. Here, you will put your years of solid critical thinking to use, driving strategic change, managing budgets, people, and the innovative technology they create. In addition to overseeing the maintenance of our Consumer & Community Banking Application Systems, you'll foster and manage relationships, both internally as well as with our clients and business partners. Using industry best practices, you'll oversee application troubleshooting, maintenance, identification, escalation, and resolution of issues. You'll be responsible for overall team management and mentoring of staff, as needed.Job responsibilities Proven expertise in application development and support environment with more than one technology and multiple design techniques Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software Proven leadership capabilities across multiple technical teams with broad responsibilities of support and focus of customer experience. Strong understanding of financial control and budget management Seasoned understanding of risk controls and compliance to departmental and company-wide standards Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals Influences across business, product, and technology teams and successfully manages senior stakeholder relationships Champions the firm's culture of diversity, equity, inclusion, and respectRequired qualifications, capabilities, and skills Proven leadership and experience managing large Application Support Teams Practical experience delivering system design, application development, testing, and operational stability Experience applying expertise and new methods to determine solutions for complex technology problems across various technical disciplines Led practical public could migrations and support Skilled transformational leader in planning and execution
Created: 2024-05-04