Lead Network Technology Support
AlienVault - New York City, NY
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Job Overview Job Description:Responsible for requirements, testing, planning and implementation of new software, hardware andapplications relative to new product delivery, systems architecture, process enhancements, infrastructure and security.Key Roles and Responsibilities:Provide tech solutions and project management for provisioning, assurance, number administration, inventory, address qualification, and local number portability apps, processes and practices.Participates in software development project activities including tech/business requirements and design, tech writing and Methods/Proc.May assist in the coordination, evaluation and partnership with tech vendors, outside consultants and internal dotted line resources.Part of a 24X7 staff delivering network technical support.Provides the technical troubleshooting and leadership required to recover from the most complex network problems. Identification of root cause, resolution, work arounds, testing and implementation of vendor/IT fixes or design changes.As a Subject Matter Expert works closely with business partners to identify/quantify business issues associated with specific projects, develop/implement business strategy, and assist in setting strategic technical direction in support of customer facing organizations.Reviews and approves proposed tech system designs.May assist in providing leadership for projects, including collaborating with the client to develop business cases, defining business and/or tech requirements and preparing detailed plans and schedules.May lead cross- functional teams on specific issues and/or projects.May review and interpret technical documentation and vendor specs for inclusion/adaptation into database templates.May perform work at customer location.Job Contribution: Senior level technical expertise.Deep technical knowledge and subject matter expert on ATT technologies.Education: Typically, a BS degree in Math, Science or Engineering, Computer Sciences or Operations preferred or equivalent related network experience.Experience:At least 5-8 years of successful network engineering or related experience.Technical Career Pathway (TCP) role.Supervisory: No.Environmental Requirements: This position may be responsible for contributing to ATT compliance with environmental laws and regulations applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries,manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.Qualifications:Principal Functional Skills / Competencies associated with this Title:Business Case DevelopmentBusiness OrientationCustomer Support OperationsEmerging TechnologiesEthernetFault Management/Network Incident ManagementIP ServicesNetwork and Internet SecurityNetwork ArchitectureNetwork EngineeringNetwork OperationsNetworking/Communications HardwareOSI 7-layner ModelProblem ManagementProcess ManagementProduct Installation and SupportProject ManagementQuality ManagementSoftware Product TestingSystem TestingTechnical TroubleshootingTechnical Writing/DocumentationTelecom Regulatory EnvironmentNote: Additional skills / competencies may be added to this specific requisition. During the application process, you will beasked to provide your proficiency and experience with all the skills / competencies associated with the requisition.Click here to view this job description in Career Intelligence.Our Lead Network Technology Support earn between $95,500 - $190,900. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phoneA career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you. You'll be empowered to go above and beyond - making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.And regardless of where you're at in your career trajectory, you'll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you'll be a part of something greater, do incredible things and be rewarded with a chance to change the world.AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.Ready to close the deal on a career with AT&T?Weekly Hours:40Time Type:RegularLocation:New York, New YorkSalary Range: $127,300.00 - $190,900.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. Job ID R-6245 Date posted 01/25/2024
Created: 2024-05-04