Coordinator, Sales Support
WYNDHAM WORLDWIDE - Parsippany, NJ
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Wyndham Hotels & Resortsis now seeking aCoordinator, Sales Support to join our team. Why Wyndham?By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can't wait to welcome you The RoleThe Global Sales Coordinator (GSC) is a member of the Center of Excellence (COE), a centralize sales support resource in a shared service capacity focused across segments on reporting, commissions, invoices, contracting, customer presentations, account segment support and rate loading and RFP / lead management support. The COE team supports the Global Sellers who are strategically deployed across North America to support their client base. The GSC will assist the Global Sellers with all administrative activities, requests, and processes to ensure the highest level of client satisfaction, and to maximize selling and face time the Global Sellers have with their clients. What you'll doThe key responsibilities of this position include, but are not limited to: Assisting GSO sellers with customer communication, providing hotel responses, pricing and general follow-up. Taking a proactive approach to assisting GSO sellers in achieving their goals by assisting in preparing for sales trips; identifying collateral needs; creating presentations and shipment of materials; managing meeting logistics; coordinating visits to customer office. Assisting with the processing industry events and membership invoices. Monitoring lead management process and working closely with Global Account Services team, Cvent and Wyndham GSO Sales Leads. Assisting with all aspects of the planning and execution of sales missions and joint customer calls including but not limited to emarketing, thinking about ways to improve sales missions to help the global sellers to ensure they have a robust schedule of appointments, good attendance at events and strong ROI from these initiatives. Ensuring that customer commissions are properly processed, pitch in with commission reporting and execution as needed working closely with corporate commissions team and the reporting team to find ways to improve process that will help the Wyndham organization be both more effective and efficient. Running and providing select GSO reports / dashboards for the Sellers for customer meetings, meetings with hotels, owners and FSOs. Running Cvent, Birst, Lanyon and Salesforce Lightning report for the Global Sellers as needed. Assisting the Global Account Directors/Managers with Key Account plans, projects, updating profiles, key account plans and ensuring that the KAPs are easy to access and store on Salesforce Lightning. Assist assigned Global Sellers with specific segment or market support as required. (example would be CLC or long term stay) Including client interaction, reporting, document management, system assistance and projects. Effectively communicate with clients, sellers, hotel owners and internal departments in a timely and courteous manner. You'll be successful if you have Goal oriented. Strong process orientation and attention to detail. Strong interpersonal and relationship-building skills. Excellent written and verbal communication skills. Ability to multitask and prioritize tasks on a daily basis. Strong project management, organizational skills and time management. Ability to develop relationships with internal cross-functional teams for effective collaboration and communication activities across organization. Strong , Microsoft Office, and Excel skills. Experience with Cvent, Lanyon, Zoom and Zoominfo products. Ability to handle multiple projects and associated pressure. Ability to set, manage and adhere to schedules & meet deadlines. Proactive thinker and self-motivated. Solutions-oriented team player. Adaptable and productive in a fast moving, dynamic environment. Understanding of metrics and goals of Global Sales Organization. Required Qualifications/Experience Minimum of 2-5years relevant work experience. Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint, Publisher etc.), Lanyon, Cvent, Zoominfo, Zoom or other virtual training technology, and basic Salesforce Lightning. COMPANY OVERVIEW: Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands-think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8-Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work. Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer. Employment Status: Full-time For residents of California, Colorado, New York, and Washington, clickhere. 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What you can expect from usWith Wyndham Hotels & Resorts, you can expect a fulfilling career to include: ∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support. ∙ Competitive salary and benefits. ∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live. ∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world. About WyndhamWyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.
Created: 2024-05-04